Contact Customer Support
If you encounter any issues, have feedback, or need assistance with LensTrack: Contact Lenses, please reach out to us:
Frequently Asked Questions (FAQ)
Q: How do notifications and replacement reminders work?
LensTrack sends timely local notifications when it is time to clean, remove, or replace your contact lenses based on your configured cycle. Please ensure notifications are enabled in iOS Settings > LensTrack.
Q: How do I restore my purchases on a new device?
Open LensTrack, go to Settings > Upgrade / Premium, and tap "Restore Purchases". Ensure you are logged into the same Apple ID used for the original purchase.
Q: Is my lens and prescription data secure?
Yes, all your lens records, prescription parameters, and wear history are stored securely on your local device and private iCloud account. We do not sell or store your private health data on external servers.